A competitive criteria-based model for assessing supply chain performance

In the highly competitive market, companies are required to focus on efficiency within and outside the organization. Performance measures must be able to evaluate the entire organization instead of a limited number of processes. This paper suggests a method to evaluate supply chain performance using...

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Bibliographic Details
Published in:Revista produção online 2012-08, Vol.12 (3), p.756-778
Main Authors: Diego Vinícius Souza de Souza, Francisco José Kliemann Neto, Michel José Anzanello
Format: Article
Language:English
Subjects:
Avaliação de desempenho empresarial
Gestão da cadeia de suprimentos
Indicadores de desempenho
Sistemas de produção
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Summary:In the highly competitive market, companies are required to focus on efficiency within and outside the organization. Performance measures must be able to evaluate the entire organization instead of a limited number of processes. This paper suggests a method to evaluate supply chain performance using competitive criteria. We first group several performance indices into clusters associated to several competitive criteria, and then order those indices using the Analytic Hierarchy Process (AHP). A consolidated index for measuring the company’s performance is obtained by means of the Preference Function. The proposed method enables a critical analysis on both aggregated and disaggregated senses. We illustrate the proposed method on 4 logistics companies in a steel company.
ISSN:1676-1901
DOI:10.14488/1676-1901.v12i3.976