Impact of Work Conditions and Minority Patient Populations on Quality and Errors

Objectives: To determine whether workplace conditions affect care quality and errors, especially in primary care clinics serving minority patients. Methods: We conducted a 3-year assessment of work conditions and patient outcomes in 73 primary care clinics in the upper Midwest and New York City. Stu...

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Bibliographic Details
Published in:Health services research and managerial epidemiology 2016-01, Vol.3, p.2333392815625997-2333392815625997
Main Authors: Varkey, Anita B., Manwell, Linda Baier, Brown, Roger L., Montague, Enid, Laiteerapong, Neda, Burgess, Diana, Ibrahim, Said
Format: Article
Language:English
Subjects:
Diabetes
Patients
Primary care
Quality
Quality control
Research Letter
Working conditions
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Summary:Objectives: To determine whether workplace conditions affect care quality and errors, especially in primary care clinics serving minority patients. Methods: We conducted a 3-year assessment of work conditions and patient outcomes in 73 primary care clinics in the upper Midwest and New York City. Study participants included 287 physicians and 1204 patients with hypertension and/or diabetes. Chart audit data were contrasted between clinics with ≥30% minority patients (minority-serving clinics, or MSCs) and those with
ISSN:2333-3928
2333-3928
DOI:10.1177/2333392815625997