Improving Patient Satisfaction through Training and Development Interventions: Case Study of Liaquat National Hospital, Karachi, Pakistan

Organizational Development practitioners hold notionthat application of management practices is difficult in service sector and perhaps regard hospitals to be the most challenging case. Complexities of health care and human involvement hanging between life and death calls forvigilant human resources...

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Bibliographic Details
Published in:JISR Management and Social Sciences & Economics 2004-06, Vol.2 (1)
Main Authors: Muhammad Athar Siddiqui, Mirza Abrar Baig
Format: Article
Language:English
Subjects:
Liaquat National Hospital
Organizational Development practitioners
Patient Satisfaction
Training and Development Interventions
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Summary:Organizational Development practitioners hold notionthat application of management practices is difficult in service sector and perhaps regard hospitals to be the most challenging case. Complexities of health care and human involvement hanging between life and death calls forvigilant human resources to meet the end goal ofmaximum patient satisfaction. Training and Development system has a direct positive effect on the achieving high patient satisfaction scores.Research was carried out to study patient satisfaction level at Liaquat National Hospital (LNH), Karachi. The study evaluates technical (core medical) and nontechnical (human behavior) dimensions of patient satisfaction and connects its findings to training anddevelopment opportunities available at LNH in bothrespects. The study recommends general managementskills training and development framework for increasing patient satisfaction scores at LNH.The research has been conducted through unstructured questionnaires, discussion sessions with administrationstaff and on-site personal observations.
ISSN:2616-7476
1998-4162