A systematic literature review of the role of trust and security on Fintech adoption in banking

• Published in: Heliyon 2024-01, Vol.10 (1), p.e22980-e22980, Article e22980
• Main Authors: Jafri, Johan Ariff, Mohd Amin, Syajarul Imna, Abdul Rahman, Aisyah, Mohd Nor, Shifa
• Format: Article
• Language: English
• Subjects: Consumer; Fintech; Security; Systematic literature review; TCCM framework; Trust
• ISSN: 2405-8440; 2405-8440
• DOI: 10.1016/j.heliyon.2023.e22980

Fintech's development has amplified cybercrime, prompting trust and security concerns in banking. While earlier research predominantly viewed Fintech adoption through a tech-centric lens, emphasising its benefits, there is a paucity of studies on cognitive resistance arising from Fintech controversies. This review synthesises previous Fintech literature on behavioural intentions in banking, emphasising the role of trust, security, and other factors, and highlights existing research gaps. Utilising the ROSES (RepOrting standards for Systematic Evidence Syntheses) framework, a Systematic Literature Review was conducted, analysing 26 articles from Scopus and Web of Science (WoS) databases (2009–2022). Thematic analysis produces five primary themes (UTAUT2 variables; risk; trust; quality; and other), branching into 24 sub-themes. The weight analysis emphasises the best well-utilised predictors like performance expectancy, trust, security, perceived usefulness, and attitude. In addition, the review identifies research gaps and offers recommendations for future studies using the TCCM (Theory, Context, Constructs, and Method) framework. This research provides insights to Fintech companies and regulatory authorities on the preferred attributes of Fintech services that can enhance their adoption within the banking sector.