Hypothesized model of the relationship between affective behaviour, emotional intelligence and success of out-of-school youths in cell phone maintenance enterprise

• Published in: Rajagiri Management Journal 2023-01, Vol.17 (3), p.254-277
• Main Authors: Bakare, Jimoh, Ohanu, Ifeanyi Benedict, Shodipe, Taiwo Olabanji
• Format: Article
• Language: English
• Subjects: Affective behaviour; Careers; Career success; Cell phone maintenance; Cellular telephones; Customers; Emotional intelligence; Emotions; Employment security; Hygiene; Hypothesis testing; Literature reviews; Motivation; Out-of-school youths; Repair & maintenance services; Self esteem; Social skills; Success; Working conditions
• ISSN: 0972-9968; 2633-0091
• DOI: 10.1108/RAMJ-06-2022-0102

PurposeMany youths are out-of-school with few having the basic sustainable skills to earn a living. Some of the engaged ones have interpersonal relationship and other problems that can sustain the successes of their business. Therefore, this study is set to investigate the relationship between affective behaviour, emotional intelligence and success of out-of-school youths in cell phone maintenance enterprise.Design/methodology/approachPurposive sampling technique was used to select the sample. Of the total, 350 out-of-school youths who are engaged in cell phone maintenance enterprise in computer village Ikeja, Lagos State, Nigeria, were used as a sample, but 292 samples with completely filled research instrument were used for the study. Data collected were validated through the principal component analysis and the hypothesis tested through the confirmatory factor analysis using AMOS and SPSS.FindingsThe result of the study showed that affective behaviour and social skills do not necessarily predict but self-motivation predicts the career success of out-of-school youths in cell phone maintenance enterprise. Self-awareness, emotional regulation, social awareness and emotional receptivity significantly influence affective behaviour towards success in their chosen career.Practical implicationsThis study enhances the cell phone maintenance association or group to adopt the participation of on-the-job training of their members to help them build good relationship and self-esteem. The training will improve their emotional intelligence and further enhance the creation of a formidable emotional intelligent workplace team.Social implicationsThe study affirms that the constructs of emotional intelligence are predictors of career success among out-of-school cell phone maintenance. It boosts their moral and psychological behaviours towards building good customer relationship which culminates into success in their career area. This study also motivates the out-of-school youths that success is multifaceted that involves building adequate personal and social relationship within the circle of their co-maintenance personnel and customers.Originality/valueThis study showed that success in any chosen career involves adequate training, inter- and intra-personal relationship and building adequate emotional intelligence to overcome the varying challenges that may be encountered. Also it indicated that personal development in a chosen career is essential and career successes can