Organizational Communication and Trust in the Context of Technology Change

Open communication and organizational trust are important factors in the context of organizational technology change. Although previous research has addressed the relationship between technology change and open communication, and issues concerning organizational trust and open communication, few inv...

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Bibliographic Details
Main Authors: Worley, Jody A, Bailey, Lawrence L, Thompson, Richard C, Joseph, Kurt M, Williams, Clara A
Format: Report
Language:English
Subjects:
Administration and Management
ATTITUDES(PSYCHOLOGY)
HUMAN RELATIONS
HYPOTHESES
LEADERSHIP
MANAGEMENT PLANNING AND CONTROL
OFFICE PERSONNEL
OPERATIONAL EFFECTIVENESS
ORGANIZATION THEORY
PERCEPTION
PERFORMANCE(HUMAN)
Personnel Management and Labor Relations
Psychology
SUPERVISION
VERBAL BEHAVIOR
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Summary:Open communication and organizational trust are important factors in the context of organizational technology change. Although previous research has addressed the relationship between technology change and open communication, and issues concerning organizational trust and open communication, few investigations adequately address the interplay between all factors simultaneously. The relationship between perceptions of organizational trust and communication, as well as other organizational variables, were examined within the context of significant technology change in a division of a large federal agency. Perceptions of open communication during technology change were predicted from the organizational variables. The results show that organizational trust, supervisory leadership style, workgroup cohesion, and acceptance of change were significant predictors for open communication. Results support the contention that, if issues and concerns related to open communication and organizational trust are neglected, particularly in times of change, they may undermine efforts that would otherwise facilitate a smooth transition. Identifying the importance of these relationships for the division allows management to concentrate on areas most likely to enhance the transition process as the organization undergoes technology change.