Loading…

Prospective Work Design for Call Centers - a Practical New Approach

We report the CCall project in this paper, which was primarily aimed at developing a webbased tool for evaluating the work conditions in call centers. A practical approach for tool development is described in this paper. See also ADM001766. Presented at the International Conference on Work with Comp...

Full description

Saved in:
Bibliographic Details
Main Authors: Schweer, Ralf, Genz, Andreas, Flowerday, Udo
Format: Report
Language:English
Subjects:
Online Access:Request full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:We report the CCall project in this paper, which was primarily aimed at developing a webbased tool for evaluating the work conditions in call centers. A practical approach for tool development is described in this paper. See also ADM001766. Presented at the International Conference on Work with Computing Systems (7th) WWCS 2004 held in Kuala Lumpur, Malaysia on 29 Jun-2 Jul 2004. Pub. in Proceedings of the International Conference on Work with Computing Systems, p191-192 Jun 2004.