Analyzing Requirements for and Designing a Collaborative Tool Based on Functional and User Input

In flightline maintenance, collaboration is an important factor in the maintainer's quest to complete a difficult or unusual repair. Technology provides a multitude of potential collaborative tools and techniques, and this must be balanced against the requirement to leverage and/or support main...

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Bibliographic Details
Main Authors: Curtis, Christopher K, Burneka, Chris, Whited, Vaughan, Kancler, David E
Format: Report
Language:English
Subjects:
Aircraft
AIRCRAFT MAINTENANCE
AMIT(AIRCRAFT MAINTENANCE INTUITIVE TROUBLESHOOTING)
COLLABORATION
COLLABORATIVE TECHNIQUES
FLIGHTLINE MAINTENANCE
INFORMATION EXCHANGE
Information Science
INFORMATION SYSTEMS
JOB AIDES
Logistics, Military Facilities and Supplies
MAINTENANCE MANAGEMENT
MAINTENANCE PERSONNEL
WUAFRL28300502
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Summary:In flightline maintenance, collaboration is an important factor in the maintainer's quest to complete a difficult or unusual repair. Technology provides a multitude of potential collaborative tools and techniques, and this must be balanced against the requirement to leverage and/or support maintainer's existing interaction skills, rather than requiring them to adapt to the technology. This paper discusses the definition of collaboration, a high-level classification of collaboration types, followed by a discussion of the strategy used by the Aircraft Maintenance Intuitive Troubleshooting (AMIT) research project design team to determine the appropriate collaboration tools for AMIT job aide. In general, this strategy utilized a blend of research and user feedback, balanced by end use environment constraints and requirements, to create a usable and useful collaboration capability for the Air Force maintenance technician. Prepared in cooperation with University of Dayton Research Institute, Dayton, OH.