Information Technology Implementers’ Responses to User Resistance: Nature and Effects

User resistance has long been acknowledged as a critical issue during information technology implementation. Resistance can be functional when it signals the existence of problems with the IT or with its effects; it will be dysfunctional when it leads to organizational disruption. Notwithstanding th...

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Bibliographic Details
Published in:MIS quarterly 2012-09, Vol.36 (3), p.897-920
Main Authors: Rivard, Suzanne, Lapointe, Liette
Format: Article
Language:English
Subjects:
Acknowledgments
Behavioral resistance
Business management
Coercion
Content analysis
Einführung
Handwriting
Impact analysis
Inertia
Information storage and retrieval systems
Information technology
Informationstechnik
Innovationsakzeptanz
Meta-Analyse
Nurses
Organizational behavior
Persuasion
Studies
Sufficient conditions
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