The human resource's influence in shaping IT competence

Purpose - The purpose of this paper is to study the influence of an organization's human resource on its IT competence. The IT human resource is examined in terms of worker tenure and worker composition, and IT competence is defined in terms of IT-business relationships, IT-business knowledge,...

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Bibliographic Details
Published in:Industrial management + data systems 2011-03, Vol.111 (2), p.164-183
Main Authors: Crawford, Jeff, Leonard, Lori N.K, Jones, Kiku
Format: Article
Language:English
Subjects:
Blending
Competition
Competitive advantage
Contracts
Core competencies
Design engineering
Employee development
Human
Human resource management
Human resources
Industrial management
Information technology
Organizations
Researchers
Software development
Studies
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Summary:Purpose - The purpose of this paper is to study the influence of an organization's human resource on its IT competence. The IT human resource is examined in terms of worker tenure and worker composition, and IT competence is defined in terms of IT-business relationships, IT-business knowledge, and IT infrastructure.Design methodology approach - The study examines the activities of one organization's software development group over a three-year period, 2004-2006. The organization is a US-based financial services firm, and data are drawn from archived software development project information.Findings - The findings help to clarify how changes in the IT human resource influence a firm's IT competence. A model of organizational IT competence is developed and discussed, along with propositions for future study.Research limitations implications - The propositions developed in this study provide direction for future IT value research, and are key to the understanding the development of a firm's IT competence.Practical implications - The paper's findings will help organizations understand how employee turnover and the blending of employees and contract workers can impact the long-term effectiveness of a firm's software development function.Originality value - Previous models of IT value suggest that IT competence is key in a firm's performance. However, those models do not address the changing nature of the IT human resource. The proposed model underlies that organizations can benefit from changes in worker tenure and composition (dimensions of the IT human resource) over time provided they understand and appropriately manage their impact on IT competence.
ISSN:0263-5577
1758-5783
DOI:10.1108/02635571111115128