The impact of quality management in European companies' performance

Purpose - This paper aims to analyse and show the influence on European companies' performance of the two most important models for quality management (QM) practice popularised in recent years: the ISO 9000 and the European Foundation for Quality Management models.Design methodology approach -...

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Published in:European business review 2006-03, Vol.18 (2), p.114-131
Main Authors: Heras Saizarbitoria, Iñaki, Arana Landín, Germán, Casadesús Fa, Martí
Format: Article
Language:English
Subjects:
Delphi method
European Foundation for Quality Management
ISO 9000 series
Quality management
Spain
Total quality management
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container_title European business review
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creator Heras Saizarbitoria, Iñaki
Arana Landín, Germán
Casadesús Fa, Martí
description Purpose - This paper aims to analyse and show the influence on European companies' performance of the two most important models for quality management (QM) practice popularised in recent years: the ISO 9000 and the European Foundation for Quality Management models.Design methodology approach - The methodology is a qualitative survey carried out in Spain using the Delphi method, based on previous research work. The results of this research were analysed and triangulated with the results of other surveys carried out previously, as well as with information gathered during several in-depth interviews of the experts that participated in the Delphi panel.Findings - In the opinion of the panel of experts, the implementation of QM models in the studied region has had a positive influence on company results, mainly through the improvement of operations, efficiency and the costs of companies' internal activities.Originality value - This is one of the first papers that show us the different impact of this kind of QM model in Europe.
doi_str_mv 10.1108/09555340610651839
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source Emerald:Jisc Collections:Emerald Subject Collections HE and FE 2024-2026:Emerald Premier (reading list); ABI/INFORM Global (ProquesT)
subjects Delphi method
European Foundation for Quality Management
ISO 9000 series
Quality management
Spain
Total quality management
title The impact of quality management in European companies' performance
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