Retail supply chain management: key priorities and practices

Purpose - The purpose of this paper is to investigate the unique supply chain strategies employed by retailers.Design methodology approach - A mixed methods approach was employed involving analysis of depth interviews with 27 retail supply chain executives combined with a follow-up survey capturing...

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Bibliographic Details
Published in:The international journal of logistics management 2011-01, Vol.22 (3), p.390-402
Main Authors: Randall, Wesley S., Gibson, Brian J., Clifford Defee, C., Williams, Brent D.
Format: Article
Language:English
Subjects:
Business
Classroom response systems
Competitive advantage
Conflict management
Cost engineering
Data collection
Economics
Executives
Inventory
Leadership
Logistics
Management
Manufacturers
Manufacturing
Mathematical models
R&D
Research & development
Retail stores
Retailing
Retailing industry
Strategy
Studies
Supply chain management
Supply chains
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Summary:Purpose - The purpose of this paper is to investigate the unique supply chain strategies employed by retailers.Design methodology approach - A mixed methods approach was employed involving analysis of depth interviews with 27 retail supply chain executives combined with a follow-up survey capturing over 200 responses.Findings - In light of uncertain economic conditions, retailers appear to be developing more agile responsive supply chain management (SCM) strategies. Additionally, retailers are putting greater emphasis on maintaining a balance of cost versus service than the cost-centered focus found in a prior study.Research limitations implications - This study focused on US retailers and therefore results should be cautiously extended to the retailing environment in other countries.Practical implications - Retailing is not a "one size fits all" business, and study results suggest the SCM strategies used by retailers depend greatly on the nature of each retailer's model. However, the need to create agile SCM processes while controlling costs was an overarching theme described by retailers.Originality value - Retailers operate some of the largest and most complex supply chains, yet SCM research has generally overlooked the retail sector. This study targets this gap, and in addition introduces a novel data collection approach using clicker devices that researchers may find useful in future projects.
ISSN:0957-4093
1758-6550
DOI:10.1108/09574091111181381