Common understanding as a basis for coordination

Purpose - The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination.Design methodology approach - A constructive action research approach was employed applying abductive reasoning to develop new models...

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Bibliographic Details
Published in:Corporate communications 2008-05, Vol.13 (2), p.147-167
Main Authors: Jaatinen, Miia, Lavikka, Rita
Format: Article
Language:English
Subjects:
Business communications
Channel relationships
Collaboration
Communication
Communication management
Communities of practice
Cooperation
Information operations
Simulation
Studies
Supervision
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Summary:Purpose - The purpose of this paper is to develop further a theoretical framework of common understanding and explore the role of common understanding in coordination.Design methodology approach - A constructive action research approach was employed applying abductive reasoning to develop new models with practical relevance.Findings - A new framework of the elements of common understanding and a new theory of communication as a mechanism for coordination.Research limitations implications - As a longitudinal case study and part of a multiple case-study, the findings are generalized to theory which should be further developed.Practical implications - Presents a framework for developing shared meanings to achieve better coordination in collaborative service provisioning.Originality value - Presents a new model of common understanding, a refined approach to coordination.
ISSN:1356-3289
1758-6046
DOI:10.1108/13563280810869587