Project teams and change in the Australian banking industry

The Australian banking industry has undergone fast and dramatic change in response to deregulation and globalisation of financial markets. The release of the Wallis Report on the Australian financial industry in March 1997 signalled that this rate of change can be expected to continue into the twent...

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Bibliographic Details
Published in:The journal of workplace learning 1999-02, Vol.11 (1), p.33-37
Main Authors: Lloyd-Walker, Beverley, Ping Cheung, Yen
Format: Article
Language:English
Subjects:
Banking
Banking industry
Banks
Departments
Evaluators
Feedback
Fringe Benefits
Human resource management
Information technology
Interviews
Likert scale
Likert Scales
Objectives
Organizational change
Packaging
Project evaluation
Project management
Semi Structured Interviews
Strategic business units
Teams
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Summary:The Australian banking industry has undergone fast and dramatic change in response to deregulation and globalisation of financial markets. The release of the Wallis Report on the Australian financial industry in March 1997 signalled that this rate of change can be expected to continue into the twenty-first century. This study was carried out on one proje ct, part of an organisation-wide reengineering programme in a major Australian bank and examined the link between corporate strategy and implementation of an IT-supported change project. Results highlight the need for careful co-ordination of organisational, technology and departmental strategies when carrying out major change programmes, and the importance of user training for effective use of the system.
ISSN:1366-5626
1758-7859
DOI:10.1108/13665629910250951