Measuring Croatian public and academic library culture

Purpose - This paper aims to present the results of interviews conducted with public library directors and academic Chief Librarians on various topics connected with library quality in order to determine the library culture in those libraries.Design methodology approach - Semi-structured interviews...

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Bibliographic Details
Published in:Performance measurement and metrics 2009-11, Vol.10 (3), p.220-235
Main Author: Petr Balog, Kornelija
Format: Article
Language:English
Subjects:
Academic libraries
Croatia
Library management
Library users
Organizational culture
Quality assessment
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Summary:Purpose - This paper aims to present the results of interviews conducted with public library directors and academic Chief Librarians on various topics connected with library quality in order to determine the library culture in those libraries.Design methodology approach - Semi-structured interviews were conducted with ten library directors.Findings - These interviews represent some of the findings of the project "Evaluation of library and information services: public and academic libraries". The project investigates library culture in Croatian public and academic libraries and their preparedness for the introduction performance measurement activities. The interviews reveal that library culture has changed positively over the last few years and that library leaders now have a positive attitude towards quality and evaluation activities.Research limitations implications - The findings from the interviews with ten library directors form only a small part of the results of a much larger and comprehensive data gathering exercise (including survey and statistical data).Originality value - Library culture in Croatian libraries is a relatively new concept and as such has not been actively developed and or created. This article brings the newest update on views, opinions and atmosphere in Croatian public and academic libraries.
ISSN:1467-8047
DOI:10.1108/14678040911014211