Exploring integrated supply chain performance in healthcare: a service provider perspective

PurposeThe paper identifies the antecedents and consequences of integrated supply chain performance (ISCP) in healthcare systems.Design/methodology/approachBased on a review of the literature constructs of supply chain flexibility (SCF), employee relationships (ERs), organizational orientation (OO)...

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Bibliographic Details
Published in:Benchmarking : an international journal 2021-01, Vol.28 (1), p.106-130
Main Authors: Srivastava, Shefali, Singh, Rohit Kr
Format: Article
Language:English
Subjects:
Collaboration
Efficiency
Health care
Health care delivery
Information processing
Information systems
Integrated approach
Knowledge sharing
Literature reviews
Multivariate statistical analysis
Patient satisfaction
Supply chains
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Summary:PurposeThe paper identifies the antecedents and consequences of integrated supply chain performance (ISCP) in healthcare systems.Design/methodology/approachBased on a review of the literature constructs of supply chain flexibility (SCF), employee relationships (ERs), organizational orientation (OO) and knowledge exchange (KE) were identified as antecedents of ISCP, and patient centricity (PC) emerged as its consequence. This structural relationship was tested using partial least square structural equation modeling (PLS-SEM).FindingsERs, SCF, OO and KE positively impacted the performance of an integrated healthcare supply chain. Furthermore, enhanced ISCP in operational processes of the hospital positively influenced patient centeredness and care quality.Research limitations/implicationsPaper contributes by identifying antecedents and consequences of ISCP. Future researchers may explore the inter-relationships among the antecedents of ISCP.Practical implicationsInsights from this study will help practitioners in enhancing hospital operations by integrating processes along the healthcare service supply chain and developing a patient-centric approach.Social implicationsThis paper highlights how PC may be achieved by focusing on a facilitative internal environment. This understanding may help in designing processes that deliver health as a social good in an effective manner.Originality/valueThe empirical evidence from this study can help hospitals integrate their functions, thus, enabling them to deliver quality care.
ISSN:1463-5771
1758-4094
DOI:10.1108/BIJ-03-2020-0125