Modelling the readiness factors for agility in healthcare organization: a TISM approach

• Published in: Benchmarking : an international journal 2019-09, Vol.26 (7), p.2372-2400
• Main Authors: V, Vaishnavi, M, Suresh, Dutta, Pankaj
• Format: Article
• Language: English
• Subjects: Collaboration; Competitive advantage; Cooperation; Cost control; Cost effectiveness; Customer services; Decision making; Dependence; Design factors; Employees; Flexibility; Health care; Health care industry; Innovations; Leadership; Literature reviews; Manufacturing; Multiplication; Organizational aspects; Organizations; Project management; Software development; Technological change; Training
• ISSN: 1463-5771; 1758-4094
• DOI: 10.1108/BIJ-06-2018-0172

Purpose The purpose of this paper is to identify and analyze the interactions among different readiness factors for implementing agility in healthcare organization. Total interpretive structural modeling (TISM) based readiness framework for agility has been developed to understand the mutual interactions among the factors and to identify the driving and dependence power of these factors. Design/methodology/approach The identification of factors is done by TISM approach used for analyzing the mutual interactions between factors. Cross-impact matrix multiplication applied to classification analysis is utilized to find the driving and dependent factors of agile readiness in healthcare. Findings This paper identifies 12 factors of readiness for change in literature review, which is followed by an expert interview to understand the interconnection of factors and to study interrelationships of factors. The study suggests that factors like environmental scanning, resource availability, innovativeness, cost effectiveness, organizational leadership, training and development are important for implementing/improving the readiness of agility in healthcare organizations. Research limitations/implications This research focuses mainly on readiness factors for agility in healthcare sector. Practical implications Top management must stress on readiness factors that have a strong driving power for efficient implementation of agility in healthcare. This study helps the managers to take quick decisions, and continuous monitoring of readiness factors would be more beneficial to improve the quality of service, which makes the organization more agile. Originality/value In this research, TISM-based readiness for agile framework structural model has been proposed for healthcare organizations, which is a new effort for implementation of agility in healthcare.