Discussing municipal performance alternatives

• Published in: The International journal of public sector management 2018-06, Vol.31 (4), p.525-542
• Main Authors: Bucaite Vilke, Jurga, Vilkas, Mantas
• Format: Article
• Language: English
• Subjects: Age; Attributes; Cities; Citizen participation; Citizens; Confirmatory factor analysis; Crime prevention; Data; Data collection; Debt management; Deconstruction; Demographics; Demography; Election results; Expectations; Factor analysis; Governmental reform; Health services; Households; Infrastructure; Local elections; Local government; Measurement; Municipalities; Perceptions; Policy making; Population; Population decline; Private sector; Profiles; Public administration; Public opinion; Public opinion surveys; Public sector; Public services; Quality of life; Questionnaires; Reforms; Residents; Respondents; Rural areas; Rural communities; Satisfaction; Sociodemographics; State budgets; Structural equation modeling; Towns; Unemployed people
• ISSN: 0951-3558; 1758-6666
• DOI: 10.1108/IJPSM-01-2017-0011

Purpose The purpose of this paper is to focus on the determinants of satisfaction with municipal services by local inhabitants in Lithuania. Specifically, the paper seeks to disclose the relations between the importance that citizens attribute to the objectives of a municipality, satisfaction with services, the perception of quality of life and socio-demographic characteristics of local inhabitants. Design/methodology/approach The theoretical assumptions were tested using the quantitative data of public opinion survey in Lithuania conducted in 2016. The representative sample (n=1,006) consisting respondents over the age of 18 years old was collected using the personal interview method in households from different municipalities. The exploratory and confirmatory factor analysis was employed to specify the constructs of the model. The structural equation modeling allowed revealing the relations between the importance of municipal objectives, satisfaction with services and infrastructure, the perception of quality of life and socio-demographic characteristics of citizens. Findings The findings indicate that there is a weak positive relation among the importance of municipal objectives and satisfaction with municipal services and infrastructure in case of Lithuania. There is a medium positive relation between satisfaction with services and infrastructure and perception of quality of life. The authors find that citizens living in cities attribute higher importance to the objectives of a municipality. The expectations increase within the age. The authors also find that residents living in cities are less satisfied (comparing to citizens living in towns and rural areas) with municipal services. The results indicate that citizens working in the private sector are less satisfied (comparing to unemployed citizens) with municipal services. The authors also find that such variables as education, age and income has a positive influence on the perception of quality of life. Research limitations/implications Further research may specify the connection between the importance of municipal objectives, satisfaction with services, quality of life and socio-demographic characteristics more precisely. Specifically, the construct of the importance of municipal objectives was explained best as one factor due to the selection of objectives constituting the construct in the questionnaire. More precise measurement of the construct may reveal the agenda pursued by citizens and its re