Work in transition: exploring pandemic-displaced employees' communication

PurposeThis paper sought to understand the communication activities of employees who were required to work from home because of the COVID-19 pandemic. The authors examined the relationship between these individuals' efficient and interrupting communication with their peers in other locations an...

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Bibliographic Details
Published in:Journal of communication management (London, England) England), 2024-07, Vol.28 (3), p.423-441
Main Authors: Walden, Justin, Zeng, Cheng
Format: Article
Language:English
Subjects:
Burnout
Business communications
Communication
Coronaviruses
COVID-19
Displaced workers
Employee behavior
Employee involvement
Influence
Information sharing
Managers
Pandemics
Personal communication
Stress
Telecommuting
Voice communication
Work at home
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Summary:PurposeThis paper sought to understand the communication activities of employees who were required to work from home because of the COVID-19 pandemic. The authors examined the relationship between these individuals' efficient and interrupting communication with their peers in other locations and with individuals who were colocated with them at home. The authors also investigated these workers' job engagement and willingness to speak out about organizational issues.Design/methodology/approachThis paper drew upon a survey of 579 employees via an online panel.FindingsEfficient communication positively predicted employees' job engagement, whereas interruptions negatively predicted job engagement. Additional analyses showed that efficient communication was positively associated with job engagement, which in predicted a higher level of employee voice. Managers showed significantly higher levels of job engagement and voice than nonmanagers.Practical implicationsRecommendations are made for communication managers to cultivate job engagement and to manage interruptions with home-based employees.Originality/valueScholars with an interest in job demands and resources have not fully examined how interpersonal communication shapes job engagement and voice scholars have often overlooked teleworkers' communication needs. This study adds depth to the communication management literature in both areas.
ISSN:1363-254X
1478-0852
DOI:10.1108/JCOM-08-2022-0096