“Data stickiness” in interagency government data sharing: a case study

PurposeThe provision of high-quality e-Government services requires efficient and collaborative sharing of data across varied types of government agencies. However, interagency government data sharing (IDS) is not always spontaneous, active and unconditional. Adopting a stickiness theory, this paper...

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Bibliographic Details
Published in:Journal of documentation 2021-10, Vol.77 (6), p.1286-1303
Main Authors: Zhou, Lihong, Chen, Longqi, Han, Yingying
Format: Article
Language:English
Subjects:
Absorptive capacity
Absorptivity
Case studies
Chinese
Collaboration
Data retrieval
Electronic government
Evidence Based Practice
Government (Administrative Body)
Government agencies
Government services
Information sharing
Organizational structure
Public Agencies
Romanization
Software
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Summary:PurposeThe provision of high-quality e-Government services requires efficient and collaborative sharing of data across varied types of government agencies. However, interagency government data sharing (IDS) is not always spontaneous, active and unconditional. Adopting a stickiness theory, this paper reports on a research study, which explores the causes of data stickiness in IDS.Design/methodology/approachThis study employed an inductive case study approach. Twenty-three officials from the government of City M in Hubei Province, Central China, were approached and interviewed using a semi-structured question script.FindingsThe analysis of the interview data pointed to 27 causes of data stickiness in five main themes: data sharing willingness; data sharing ability; data articulatability; data residence; and data absorptive capacity. The analysis revealed that interagency tensions and lack of preparedness of individual agencies are the main causes of data stickiness in IDS.Originality/valueThe case setting is based on China's Government, but the findings offer useful insights and indications that can be shared across international borders.
ISSN:0022-0418
1758-7379
DOI:10.1108/JD-04-2021-0087