The impact of organizational ostracism on knowledge hiding: analysing the sequential mediating role of efficacy needs and psychological distress

Purpose Drawing on the conservation of resources theory and need-threat model, this study aims to analyse the mediating role of efficacy needs (EN) and psychological distress (PD) on the relationship between workplace ostracism (WO) and knowledge hiding (KH) behaviour of employees. Design/methodolog...

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Bibliographic Details
Published in:Journal of knowledge management 2023-02, Vol.27 (2), p.485-505
Main Authors: Bhatti, Sabeen Hussain, Hussain, Maryam, Santoro, Gabriele, Culasso, Francesca
Format: Article
Language:English
Subjects:
Behavior
Effectiveness
Employees
Hypotheses
Knowledge management
Knowledge sharing
Ostracism
Psychological stress
Researchers
Resource conservation
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Summary:Purpose Drawing on the conservation of resources theory and need-threat model, this study aims to analyse the mediating role of efficacy needs (EN) and psychological distress (PD) on the relationship between workplace ostracism (WO) and knowledge hiding (KH) behaviour of employees. Design/methodology/approach Time-lagged data were collected from 225 employees working in the mobile telecommunication sector through online survey instruments prepared in light of past literature. SmartPLS3 was used to analyse the data. Findings The results obtained confirm the initial hypothesis that there exists a positive relationship between WO and KH. Furthermore, the results also established the sequential mediating roles of EN and PD between WO and KH behaviour of employees. Originality/value This study adds to the literature suggesting that WO represents a real threat to companies that aim to foster knowledge-sharing behaviours. Moreover, it reveals that EN and PD are two underlying mechanisms behind the baseline relationship.
ISSN:1367-3270
1758-7484
1367-3270
DOI:10.1108/JKM-03-2021-0223