Training leaders for a culture of quality and safety

• Published in: International journal of health care quality assurance incorporating Leadership in health services 2019-05, Vol.32 (2), p.251-263
• Main Authors: Feldman, Sue S, Buchalter, Scott, Zink, Dawn, Slovensky, Donna J, Hayes, Leslie Wynn
• Format: Article
• Language: English
• Subjects: Academic Medical Centers; Alabama; Capacity building approach; Clinical outcomes; Corporate culture; Costs; Culture; Curricula; Educational programs; Health administration; Health education; Health Personnel - education; Humans; Inpatient care; Leadership; Medical personnel; Medicine; Nurses; Organizational Culture; Patient safety; Patient-centered care; Patients; Pay for performance; Physicians; Quality; Quality improvement; Quality management; Quality of care; Quality of Health Care; Questionnaires; Response rates; Safety Management; Safety measures; Social research; Surveys and Questionnaires; Transformational leadership
• ISSN: 1751-1879; 1751-1887
• DOI: 10.1108/LHS-09-2018-0041

Purpose The purpose of this paper is to understand the degree to which a quality and safety culture exists after healthcare workers in an academic medical center complete a quality improvement and patient safety education program focused on developing leaders to change the future of healthcare quality and safety. Design/methodology/approach The safety attitudes questionnaire (SAQ) short-form was used for measuring the culture of quality and safety among healthcare workers who were graduates of an academic medical center’s healthcare quality and safety program. A 53 percent response rate from program alumni resulted in 54 usable responses. Findings This study found that 42 (78 percent) of the respondents report that they are currently working in a healthcare quality and safety culture, with 25 (59 percent) reporting promotion into a leadership role after completion of the quality improvement education program. This compares favorably to AHRQ culture of safety survey results obtained by the same academic medical center within the year prior revealing only 63 percent of all inpatient employees surveyed reported working in a quality and safety culture. Research limitations/implications The study design precluded knowing to what degree a quality and safety culture, as measured by the SAQ, existed prior to attending the healthcare quality and safety program. Originality/value This study has practical value for other organizations considering a quality and safety education program. For organizations seeking to build capacity in quality and safety, training future leaders through a robust curriculum is essential. This may be achieved through development of an internal training program or through attending an outside organization for education.