Lean thinking and strategy deployment: adapting Hoshin Kanri and A3-based project prioritization in police services

PurposeThis paper aims to propose a methodology to support public managers' adaptation of the Hoshin Kanri (HK) strategy deployment approach in the context of lean thinking (LT), considering strategic alignment and consensus reaching when prioritizing a vital few of the organization's cont...

Full description

Saved in:
Bibliographic Details
Published in:TQM journal 2023-12, Vol.35 (8), p.2503-2525
Main Authors: Santhiapillai, Felix Preshanth, Ratnayake, R.M. Chandima
Format: Article
Language:English
Subjects:
Alignment
Best practice
Business metrics
Context
Continuous improvement
Cost control
Decision making
Delphi method
Knowledge management
Methodology
Organizational change
Performance management
Planning
Police
Problem solving
Public sector
Strategic management
Strategy
Total quality
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:PurposeThis paper aims to propose a methodology to support public managers' adaptation of the Hoshin Kanri (HK) strategy deployment approach in the context of lean thinking (LT), considering strategic alignment and consensus reaching when prioritizing a vital few of the organization's continuous improvement (CI) projects.Design/methodology/approachThe methodology incorporates the A3 problem-solving report into the HK approach to identify and outline CI projects. The priority and deployment of the projects are weighted by a composite score for impact and innovation using the Delphi method. The proposed methodology was applied in one Norwegian police district as part of action research.FindingsThe obtained results indicate that the proposed methodology provides an intuitive and systematic approach to weigh the importance and ensure alignment of CI projects with the organization's strategy and goals. Consequently, this minimizes the possibility of strategy deployment priorities being weighted by decision bias and siloed decision-making.Originality/valueThe literature on strategy deployment in the context of LT in police services is significantly limited and this study aids in fixing this gap. The adapted HK approach can support the implementation of LT as an integral part of a comprehensive strategic management system, thereby enabling knowledge sharing and exploration of the extendibility of implemented best practices and improvement ideas to problems arising across the organization.
ISSN:1754-2731
1754-274X
DOI:10.1108/TQM-05-2022-0177