Quality 4.0 in higher education: reinventing academic-industry-government collaboration during disruptive times

PurposeThis study aims to explore the conditions of successful implementation of Quality 4.0 in higher education institutions (HEIs) and the key factors affecting it, as well as the role of the Triple Helix collaborative (THC) framework in enhancing the integration of Quality 4.0 principles and Indu...

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Bibliographic Details
Published in:TQM journal 2024-06, Vol.36 (6), p.1569-1590
Main Authors: Wawak, Slawomir, Teixeira Domingues, José Pedro, Sampaio, Paulo
Format: Article
Language:English
Subjects:
Automation
Collaboration
Colleges & universities
Corporate culture
Customer satisfaction
Customer services
Cybersecurity
Enterprise resource planning
Government industry relations
Higher education
Higher education institutions
Industry 4.0
Infrastructure
ISO standards
Leadership
Professional development
Quality management
Quality of service
Six Sigma
Skills
Success
Total quality
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Summary:PurposeThis study aims to explore the conditions of successful implementation of Quality 4.0 in higher education institutions (HEIs) and the key factors affecting it, as well as the role of the Triple Helix collaborative (THC) framework in enhancing the integration of Quality 4.0 principles and Industry 4.0 technologies.Design/methodology/approachA survey-based strategy was adopted, adopting questionnaires distributed amongst researchers chosen based on their publications related to the aforementioned fields.FindingsThe successful integration of disruptive technologies, Quality 4.0 and THC in HEIs heavily relies on educators' continuous learning and professional development. Faculty members must acquire digital skills and competencies to effectively adopt disruptive technologies and implement Quality 4.0 principles in their teaching practices. HEIs should provide opportunities for faculty members to engage in ongoing training programmes, workshops and communities of practice that focus on enhancing their technological proficiencies, pedagogical strategies and collaborative skills.Originality/valueTo the best of the authors' knowledge, this is the first reported study linking the concepts of Quality 4.0 and the Triple Helix of Innovation in HEIs.
ISSN:1754-2731
1754-274X
DOI:10.1108/TQM-07-2023-0219