Comparative study on the reasons for failure factors of sustaining operational improvement methodologies in manufacturing enterprises

• Published in: TQM journal 2024-08, Vol.36 (7), p.1961-1975
• Main Authors: Minh, Nguyen Dat, Quyen, Nguyen Thi Hanh
• Format: Article
• Language: English
• Subjects: Communication; Comparative studies; Developing countries; Failure; Foreign investment; Industrialized nations; LDCs; Lean manufacturing; Managers; Manufacturing; Problem solving; Productivity; Quality management; Questionnaires; Six Sigma; Small & medium sized enterprises-SME; Small business; Total quality
• ISSN: 1754-2731; 1754-274X
• DOI: 10.1108/TQM-11-2022-0330

PurposeThis study aims to present the results of a comparative study on the most key reasons for the failure of sustaining activities of operational improvement (OI) methodologies from the different types of manufacturing enterprises that located in Vietnam.Design/methodology/approachThis study presents survey results from 30 local manufacturing enterprises and 21 foreign direct investment (FDI) enterprises located in Vietnam – a developing country. The authors utilize a combination method to collect data, including online and direct survey. The targeted interviewees selected to answer the questionnaire are manufacturing managers and top managers working in productivity, quality, engineering and other departments in respective firms. The developed questionnaire is verified by five experts to ensure the validity and soundness.FindingsThe study uncover that 21 local enterprises (70%) have not issued standard forms for OI deployment and supervision, while 17 foreign enterprises (81%) have adopted a systematic management and clearly indicators for evaluation of OI outputs. In addition, the top three reasons for OI failure are differences between local and foreign enterprises. In term of OI methodologies, most of participated enterprises implemented Lean tools and principles while only 7.8% of the participated enterprises applied Six Sigma. Three vital findings are uncovered, including, first, 30% of local enterprises standardize and supervise forms of OI.Research limitations/implicationsThere is a limitation in sample size, with the number of participants of 51 enterprises. Among the participants, 27% of local enterprises are small and medium-sized enterprises (SMEs) while 60% of FDI enterprises from large-sized group. This was limited to making a generated conclusion in the comparison of failure factors between two types of enterprises. This partly affects the radical comparison of failure factors between local and FDI enterprises.Originality/valueTo the best of the authors' view, this is the first empirical study that compares the reasons for the failure for sustaining OI between local and foreign enterprises in a developing country. The result from this study will make contributions for further research in considering OI failure factors and then enhance effectiveness of OI methodologies in manufacturing companies.