Manager Competence, Program Normalization and Client Satisfaction in Group Homes

Client satisfaction of 57 adults living in 12 group homes was examined in relationship to measures of their managers' competence and program normalization. Data were obtained from resident and manager interviews and written assessment of manager competence. Satisfaction with group home placemen...

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Bibliographic Details
Published in:Education and training in mental retardation 1990-09, Vol.25 (3), p.277-285
Main Authors: Burchard, Sara N., Pine, Joan, Gordon, Lawrence R.
Format: Article
Language:English
Subjects:
Administrator Effectiveness
Administrator Evaluation
Administrators
Adults
Client satisfaction
Communities
Community power
Community relations
Competence
Group Homes
Homes
Intellectual disability
Job Performance
Mental Retardation
Normalization (Handicapped)
Participant Satisfaction
Predictor Variables
Retirement communities
Seltzer
Social Integration
Training
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Summary:Client satisfaction of 57 adults living in 12 group homes was examined in relationship to measures of their managers' competence and program normalization. Data were obtained from resident and manager interviews and written assessment of manager competence. Satisfaction with group home placement was related to manager competence and to the degree of community use for group home residents. Regression analysis of these factors showed manager competence in normalization practices to be a major predictor of placement satisfaction. Managers competent in normalization practices also had programs with a high degree of community integration.
ISSN:1042-9859