Changing Services and Space at an Academic Library

This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sc...

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Bibliographic Details
Published in:Journal of access services 2007-02, Vol.4 (3-4), p.107-117
Main Authors: Bradigan, Pamela S., Rodman, Ruey L.
Format: Article
Language:English
Subjects:
Academic Libraries
Biological Sciences
Cost Effectiveness
Educational Technology
Efficiency
Exact sciences and technology
Facility Improvement
Information and communication sciences
information commons
Information science. Documentation
Information service management
Interior Space
Library and documentation centre management
Library Services
Ohio
Organizational Change
public services
Sciences and techniques of general use
Space
Space Utilization
Staff Development
University libraries
User service management
User services
Workstations
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Summary:This paper focuses on how an academic library managed changes in services and space to meet customer needs for streamlined services, increasing efficiency for students, faculty and staff in finding, analyzing, sharing, and producing knowledge. The Ohio State University's John A. Prior Health Sciences Library (PHSL) has merged its circulation and reference desks into one service point, added technology-based services, updated software and hardware on public workstations, and placed more emphasis on a variety of educational offerings. These changes save customers' time and effort by minimizing the need to obtain assistance at multiple service points. This paper provides a review of resulting improvements and customers' use of services and spaces.
ISSN:1536-7967
1536-7975
DOI:10.1300/J204v04n03_08