Service quality in higher education: A systematic literature review, 2007-2023 /Calidad del servicio en la educación superior: una revisión sistemática de la literatura 2007-2023 /Qualidade do serviço no ensino superior: uma revisão sistemática da literatura 2007-2023

This article complements previous reviews by describing the results of a systematic review of recent research into service quality in higher education, with a methodology developed to minimize the biased effects of selection, publication, and data extraction. The research methodology is based on Web...

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Bibliographic Details
Published in:Estudios gerenciales 2024-01, Vol.40 (170), p.13
Main Authors: Toscano-Hernández, Aníbal Enrique, Álvarez-González, Luis Ignacio, Sanzo-Pérez, Mana JosÃ, Rodríguez, Saúl Alfonso Esparza
Format: Article
Language:Spanish
Subjects:
Education, Higher
Learning strategies
Online Access:Get full text
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Summary:This article complements previous reviews by describing the results of a systematic review of recent research into service quality in higher education, with a methodology developed to minimize the biased effects of selection, publication, and data extraction. The research methodology is based on Web of Science and Scopus, the novel tool Tree of Science, and the analysis of citations based on the h-index. The results present a descriptive and thematic analysis that allows us to visualize the complexity of the findings, present the most relevant trends in research into service quality in higher education, and suggest potential areas for future research.
ISSN:0123-5923
DOI:10.18046/j.estger.2024.170.6244