‘I digitize so I exist’. Searching for critical capabilities affecting firms’ digital innovation

•Digital transformation changed the way firms do business and manage relations.•Dynamic capabilities management in a digital environment blurs the boundaries among stakeholders.•Social media moderate Knowledge-based capabilities in digital innovation. Taking into account the increasing importance of...

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Bibliographic Details
Published in:Journal of business research 2021-05, Vol.129, p.193-204
Main Authors: Tortora, Debora, Chierici, Roberto, Farina Briamonte, Massimiliano, Tiscini, Riccardo
Format: Article
Language:English
Subjects:
Digitalization
Innovation
Knowledge
Market-sensing
Social media
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Summary:•Digital transformation changed the way firms do business and manage relations.•Dynamic capabilities management in a digital environment blurs the boundaries among stakeholders.•Social media moderate Knowledge-based capabilities in digital innovation. Taking into account the increasing importance of digitalization to characterize companies’ competitive advantages, and the contextual growing research interest in digital transformation, this paper focuses on dynamic capabilities affecting firms’ digital innovation in terms of creation of new offerings, processes or solutions by using a wide range of digital technologies. By means of quantitative research on a sample of managers of 210 firms in Italy, the study performs an ordinary least squares regression to investigate whether and how different knowledge-based capabilities support the process to develop digital innovation, taking into consideration the moderating effect of social media. Despite some limitations, essentially due to the geographical focus of the analysis, the paper contributes to better understand the effect of digitalization in the distinguishing context of the Italian companies, providing useful insights to rethink firms’ innovation models.
ISSN:0148-2963
1873-7978
DOI:10.1016/j.jbusres.2021.02.048