Process-Aware E-Government Services Management: Reconciling Citizen, Business and Technology Dynamics

E-government is becoming a reality rather than a theoretical ambition; however, achieving the e-government anticipated benefits is still illusive, which is exacerbated by the continuous and ever changing business processes, IT, and user requirements. This article outlines the current state of e-gove...

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Bibliographic Details
Published in:International journal of cases on electronic commerce 2007-07, Vol.3 (3), p.45-54
Main Authors: Taleb-Bendiab, A, Liu, K, Miseldine, P, Furlong, S, Rong, W
Format: Article
Language:English
Subjects:
Government information technology services
Information technology
Innovations
Management
Semiotics
Online Access:Get full text
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Summary:E-government is becoming a reality rather than a theoretical ambition; however, achieving the e-government anticipated benefits is still illusive, which is exacerbated by the continuous and ever changing business processes, IT, and user requirements. This article outlines the current state of e-government research and the challenges emerging from the need to integrate citizen, business, and technology into seamless e-government solutions and services. In addition, the article proposes a semiotics-informed framework for process-oriented e-government services, modeling, and management, which is used and tested on laboratory-based case studies.
ISSN:1548-0623
1548-0615
DOI:10.4018/jcec.2007070104