Business process change in e-government projects: the case of the Irish land registry

This research investigates one of the first e-Government services launched as part of Ireland's Information Society programme, the Irish Land Registry's implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-...

Full description

Saved in:
Bibliographic Details
Published in:International Journal of Electronic Government Research 2010, Vol.6 (1), p.9
Main Authors: Kennedy, Aileen, Coughlan, Joseph P, Kelleher, Carol
Format: Report
Language:English
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This research investigates one of the first e-Government services launched as part of Ireland's Information Society programme, the Irish Land Registry's implementation of their award winning Electronic Access (EAS) project. In-depth enquiries into how public sector organisations manage IT-enabled transformations have remained relatively limited and this case contributes to this emerging body of literature. The analysis highlights that the implementation of e-Government initiatives beyond basic service levels necessitates business process change in order to reap rewards. This study fulfils an identified need for research in Business Process Change (BPC) in the implementation of e-Government initiatives. In this way the research attempts to add to, and complement, the existing pool of studies exploring e-Government induced change. The conclusions from the research stress the importance of planning for process change and the support of top management in the achievement of the efficiency gains and improved customer experience that are outcomes of e-Government. Keywords: Business Process Change, E-Government, Ireland, Property Registration
ISSN:1548-3886
DOI:10.4018/jegr.2010102002