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Putting the customer first: reform Belgian national operator SNCB has undertaken a radical restructuring of its freight business to create a more commercially-focused business. But, as group co-ordinator Geert Pauwels explains, there is a lot still to do to ensure the incumbent keeps growing in an increasingly-competitive market
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Published in: | Railway gazette international 2009-02, Vol.165 (2), p.66 |
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Main Author: | |
Format: | Magazinearticle |
Language: | English |
Online Access: | Get full text |
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ISSN: | 0373-5346 |