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Putting the customer first: reform Belgian national operator SNCB has undertaken a radical restructuring of its freight business to create a more commercially-focused business. But, as group co-ordinator Geert Pauwels explains, there is a lot still to do to ensure the incumbent keeps growing in an increasingly-competitive market

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Bibliographic Details
Published in:Railway gazette international 2009-02, Vol.165 (2), p.66
Main Author: Pauwels, Geert
Format: Magazinearticle
Language:English
Online Access:Get full text
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ISSN:0373-5346