A Social Capital Perspective on IT Professionals’ Work Behavior and Attitude

Attracting and retaining information technology (IT) professionals is a current concern for companies. Although research has been conducted about the job behavior and attitudes of IT professionals over the past three decades, little research has explored the effect of IT professionals’ social capita...

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Bibliographic Details
Published in:Journal of organizational and end user computing 2011-01, Vol.23 (1), p.64-78
Main Authors: Jones, Mary C, Zhang, Lixuan
Format: Article
Language:English
Subjects:
Attitudes
Behavior
Beliefs, opinions and attitudes
Computation
Employee attitudes
Employee performance
Employee retention
Employees
End users
Information systems
Information technology
Information technology workers
Job satisfaction
Organizations
Practice
Strength
Workers
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Summary:Attracting and retaining information technology (IT) professionals is a current concern for companies. Although research has been conducted about the job behavior and attitudes of IT professionals over the past three decades, little research has explored the effect of IT professionals’ social capital. The primary research question that this study addresses is how social capital affects IT professionals’ work attitude and behavior, including job satisfaction and job performance. Data were collected from 128 IT professionals from a range of jobs, organizations and industries. Results indicate that the strength of the ties an IT professional has in his or her organization is positively related to job satisfaction. The number of ties that an IT professional has outside the organization is also positively related to job performance. Several implications for research and practice are offered based on these findings.
ISSN:1546-2234
1546-5012
DOI:10.4018/joeuc.2011010104