Developing a Resource for Multinational Writing at Xerox Corporation

Documentation and training developers at Xerox Corporation have been creating materials for worldwide distribution for many years. MC&SE - the Multinational Customer and Service Education organization - has included a translation department since 1978. A system of writing for both machine and ma...

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Bibliographic Details
Published in:Technical communication (Washington) 1999-05, Vol.46 (2), p.249-254
Main Authors: Adams, Ann H., Austin, Gail W., Taylor, Melissa
Format: Article
Language:English
Subjects:
CASE HISTORY
Communication of technical information
Companies
Computer Software
Educational resources
Educational Technology
Employee development
English
Financial Audits
Globalization
Grammar
Guidelines
Machine translation
Orthographies
Product development
Project management
Sentence Structure
Staff Development
Standard Spoken Usage
Syntax
Technical communication
Technical writing
Training manuals
Translation
Translations
Translations and translating
Vocational Education
Words
Writing
Writing instruction
Written communication
Written Language
Xerox Corporation
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Summary:Documentation and training developers at Xerox Corporation have been creating materials for worldwide distribution for many years. MC&SE - the Multinational Customer and Service Education organization - has included a translation department since 1978. A system of writing for both machine and manual translation had been in place since then. The supporting materials for this writing system had become scattered and, in some cases, obsolete. When MC&SE created an Employee Development System, two skills that pertain to global communication were identified: "Writing for Translatability" and "Global Design". Many of the resources that had been used in support of multinational document creation were pertinent to the development of these skills. The article describes the development of an updated set of training aids to assist authors in developing their global communication competency.
ISSN:0049-3155
1938-369X