Information Systems Effectiveness in Small Businesses: Extending a Singaporean Model in Canada

This study examines the applicability of the Thong, Yap, and Raman (1996) model of information systems (IS) effectiveness tested among Singaporean small businesses in a Canadian context. The model evaluates the importance of managerial support and external expertise (vendors and consultants) for IS...

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Bibliographic Details
Published in:Journal of global information management 2005-07, Vol.13 (3), p.55-79
Main Authors: Ortiz de Guinea, Ana, Kelley, Helen, Hunter, M Gordon
Format: Article
Language:English
Subjects:
Business information
Canada
Evaluation
Forecasts and trends
Information systems
Information work
Performance measures
Small business
Small firms
Surveys
System effectiveness
Technology application
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Summary:This study examines the applicability of the Thong, Yap, and Raman (1996) model of information systems (IS) effectiveness tested among Singaporean small businesses in a Canadian context. The model evaluates the importance of managerial support and external expertise (vendors and consultants) for IS effectiveness. This study extends the Thong et al. model by adding an intention of expansion construct. The sample included 105 small business users of IS in a small city in western Canada. The results show that both managerial and vendor support are essential for effective IS in Canadian small businesses, and supported part of the relations between IS effectiveness and intention of expansion. Overall, the results suggest that managers should engage quality vendors to obtain IS that contribute to the specific goals of the small business. The results of the Canadian study were, for the most part, similar to the results reported in the Singaporean study; however, a few notable differences appear to exist.
ISSN:1062-7375
1533-7995
DOI:10.4018/jgim.2005070104