Instruments for assessing person centered care in gerontology/ Instrumentos para evaluar la atención centrada en la persona en los servicios gerontológicos

• Published in: Psicothema 2016-04, Vol.28 (2), p.114
• Main Authors: Martinez, Teresa, Suarez-Alvarez, Javier, Yanguas, Javier
• Format: Article
• Language: English
• ISSN: 0214-9915
• DOI: 10.7334/psicothema2015.263

Background: The assessment of Person Centered Care (PCC) is internationally recognised as an approach of great interest for improving the quality of care of the elderly. The aim of this research is to review the procedures and instruments used in the assessment of services using this approach. Method: The measurement instruments designed to assess elderly care services from PCC were reviewed, particularly residential services, day centers and home help. The main databases, research articles, and specialized websites were consulted. Results: Four observational instruments for the assessment of Person Centered Care are described; five for the assessment of physical space; six aimed at discovering users' opinions; one which records family opinions, and five aimed at professionals, as well as several qualitative tools for self-assessment of centers. Conclusions: Due to the diversity of instruments available for assessing PCC, and in order to avoid partial evaluations of attention, a combined strategy of assessment is recommended as well as integrating these measures into a broader service evaluation which includes the different strands related to care quality. Keywords: Person Centred Care, gerontology service quality, assessment instruments, long term care, old people Antecedentes: la Atencion Centrada en la Persona (ACP) es reconocida internacionalmente como un enfoque de gran interes para mejorar la calidad de los cuidados gerontologicos. El objetivo de este trabajo es describir detalladamente los principales instrumentos disponibles para la evaluacion de servicios desde este enfoque. Metodo: se revisaron los instrumentos disenados para evaluar servicios gerontologicos desde la ACP, concretamente servicios residenciales, centros de dia y ayuda a domicilio. Se consultaron las principales bases de datos y webs especializadas. Resultados: se describen cuatro instrumentos de observacion de la atencion centrada en la persona; cinco que evaluan el espacio fisico; seis destinados a conocer la opinion de las personas usuarias, uno que registra la opinion de las familias y cinco la de los profesionales, asi como distintas herramientas cualitativas para la autoevaluacion de los centros. Conclusiones: debido a la diversidad de instrumentos disponibles para evaluar la ACP, y con el objetivo de evitar una valoracion parcial de la atencion, se recomienda una estrategia combinada, asi como integrar estas medidas en una evaluacion del servicio mas global que incluya los di