Disclosure de Informacoes sobre Seguranca do Internet Banking em sites Bancarios: o Papel da Internet na Difusao de Inovacoes/Disclosure of Information about Internet Banking Security on Bank Websites: The Role of the Internet in the Diffusion of Innovations

• Published in: Future studies research journal 2020-01, Vol.12 (1), p.112
• Main Authors: Malaquias, Fernanda Francielle de Oliveira, Silva, Daniela De Santi
• Format: Article
• Language: Portuguese
• Subjects: Banking industry; Financial services; Home banking; Information management; Innovations; Internet security; Safety and security measures; Web sites (World Wide Web)
• ISSN: 2175-5825; 2175-5825
• DOI: 10.24023/FutureJournal/2175-5825/2020.v12i1.456

Metodologia: A avaliação do nível de disclosure baseou-se em um framework com 25 itens, que se dividem em medidas físicas, administrativas e técnicas. Foram adotadas as abordagens quantitativas (estatística descritiva e análise de regressão multivariada) e qualitativa (análise de conteúdo) para análise dos dados. Originality / Value: Considering that security is one of the main determinants of Internet Banking adoption, this study aims to expand the discussion on banking services and information security, focusing on a topic that has still been little explored in the Brazilian scenario. Theoretical / methodological contributions: At the theoretical level, the study brings contributions to the literature by addressing a topic that has been little explored, especially in Brazil. In addition, this research addresses this issue considering both a quantitative and qualitative perspective, which allows a greater detail on the items to be considered by financial institutions when offering electronic services to their customers.