A Practical Agile Framework for IT Service and Asset Management ITSM/ITAM Through a Case Study

Agile mode projects are increasingly popular among IT Department, including the most complex organizations. The deployment of agility on a larger scale fits over a long period because the motivations are part of a persistent setting. The deployment of large-scale agility is therefore based on a deep...

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Bibliographic Details
Published in:Journal of cases on information technology 2018-10, Vol.20 (4), p.71-92
Main Authors: Sahid, Abdelkebir, Maleh, Yassine, Belaissaoui, Mustapha
Format: Article
Language:English
Subjects:
Asset management
Case studies
Computers
Organizations
Services
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Summary:Agile mode projects are increasingly popular among IT Department, including the most complex organizations. The deployment of agility on a larger scale fits over a long period because the motivations are part of a persistent setting. The deployment of large-scale agility is therefore based on a deep and lasting transformation of the organization. In order to support transformational business changes, IT must streamline the top-down process of new IT processes. The success of an IT service and asset management depends on innovation, agility, and efficiency to accompany the transformation of the organization from a traditional vision to a digital vision. The aim of this article is to propose a practical agile framework to improve IT service and asset management ITSM/ITAM processes through a case study in the organization. The finding will help organizations to assess their capabilities and to address the procedural, technical and human aspects of IT service and asset management.
ISSN:1548-7717
1548-7725
DOI:10.4018/JCIT.2018100105