Perception of Quality of Care Among Adult Patients in a University Hospital in Asuncion, Paraguay Percepcion de la calidad de la atencion de pacientes adultos en un hospital-escuela de Asuncion, Paraguay /Percepcao da qualidade do atendimento em pacientes adultos em um hospital universitario de Assuncao, Paraguai

• Published in: Universitas odontológica 2023-01, Vol.42
• Main Authors: Peralta-Garay, Nestor, Flores-Alatorre, Jose Francisco, Caballero-Garcia, Cristina Raquel, Gimenez-Caballero, Edgar Daniel
• Format: Article
• Language: Spanish
• Subjects: Adults; Analysis; Care and treatment; Clinics; Health care reform; Medical care; Patients; Quality management
• ISSN: 0120-4319
• DOI: 10.11144/Javeriana.uo42.pqca

Background: The present document constitutes a study on the perception of the quality of care among adult users in the outpatient and emergency services of a hospital located in the metropolitan area of the city of Asuncion, Paraguay, during the period from November to December 2014. It is worth noting that this evaluation took place before the reform of the corresponding spaces, specifically in the emergency and outpatient services for adults. Purpose: To describe the perception of users (patients) regarding the quality of health care and identify processes that may require adjustments to improve the quality of care in the emergency and outpatient services for adults, from the perspective of users who used these services daily in the year 2014. Methods: Descriptive cross-sectional study with a quantitative approach through a CQC questionnaire. Results: 99.2 % of emergency users and 99.6 % of outpatient users would recommend the hospital's service. These data reflect the overall satisfaction of users with the services provided by this prominent national hospital, demonstrating their willingness to return on future occasions, with percentages of 99.4 % and 99.3 % in emergency and outpatient users, respectively. Conclusion: it is relevant to emphasize the high satisfaction experienced by respondents regarding the medical care received during the analyzed period. Keywords: health care access and evaluation; health care management; health sciences and services; human resources training in health; identification of health problems; quality of health care; quality of health services Antecedentes: El presente documento corresponde a un estudio acerca de la perception de la calidad de atencion de usuarios adultos en los servicios de consulta externa y urgencias de un hospital ubicado en la zona metropolitana de la Ciudad de Asuncion durante el periodo de noviembre a diciembre de 2014. Cabe resaltar que esta evaluation se llevo a cabo antes de la reforma de los espacios correspondientes, especificamente en urgencias y consulta externa para adultos. Objetivo: Describir la perception de los usuarios (pacientes) sobre la calidad de la atencion en salud e identificar procesos que requieran ajustes para mejorar la calidad de la atencion en los servicios de urgencias y consulta externa para adultos, segun la perspectiva de los usuarios que utilizan diariamente dichos servicios en el ano 2014. Metodos: Estudio descriptivo-transversal con un enfoque cuantitativo a traves d