Framework for coordination of activities in dynamic situations

• Published in: Enterprise information systems 2013-02, Vol.7 (1), p.33-60
• Main Authors: Franke, Jörn, Charoy, François, El Khoury, Paul
• Format: Article
• Language: English
• Subjects: activity; Computer Science; Computers and Society; dependency; Disaster management; Disasters; Dynamics; evolving process; framework; Human; Information systems; Other; Software development; temporal
• ISSN: 1751-7575; 1751-7583
• DOI: 10.1080/17517575.2012.690891

Recent disasters, such as Hurricane Katrina in 2005, have shown several issues for the coordination of human activities in these dynamic situations. Contemporary tools for the coordination used in the disaster response, such as e-mail, Whiteboards or phones, only allow for unstructured coordination, which can cause coordination problems. Hence, we discuss about the current information systems for coordinating the activities in a structured manner and identify their weaknesses in the context of a process modelling effort conducted together with experienced disaster managers. Afterwards, we propose a framework for coordination of activities in dynamic situations. The framework presented in this paper has been implemented as an extension to an open collaboration service. This shows how it can be used in the context of other tools required for disaster response management, such as maps, pictures or videos of the situation. The work described here is the foundation for enabling inter-organisational coordination of activities relevant in other domains, e.g. enterprise support processes, production processes or distributed software development projects. Furthermore, comments by disaster managers show that the concepts are relevant for their work. The expected impact is a more effective and efficient coordination of human activities in dynamic situations by structuring what needs to be coordinated.