Client, Employer and Employee: Mapping a Complex Triangulation

Many studies in the fields of law, sociology and management point to the transformation of subordination in the employment relationship. This is often explained by the triangulation of the traditionally bilateral employment relation between employer and employees by the involvement of clients or the...

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Bibliographic Details
Published in:European journal of industrial relations 2009-09, Vol.15 (3), p.257-276
Main Authors: Havard, Christelle, Rorive, Brigitte, Sobczak, André
Format: Article
Language:English
Subjects:
Business administration
Case studies
Classification
Customers
Education Work Relationship
Employees
Employers
Employment
Humanities and Social Sciences
Labor relations
Labour relations
Law
Management
Mapping
Power
Power relations
Regulation
Rhetoric
Subordination
Transformation
Triangulation
Work Environment
Work Organization
Workers
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Summary:Many studies in the fields of law, sociology and management point to the transformation of subordination in the employment relationship. This is often explained by the triangulation of the traditionally bilateral employment relation between employer and employees by the involvement of clients or their representatives in the operational and organizational conditions of work. Such studies rarely distinguish between the various types of clients, nor between the reality and rhetoric of their role and influence. Our objective is to propose a classification of the triangular situations between employer, employees and clients based on the concept of power and to analyse the impacts of clients on conditions of work and employment relations.
ISSN:0959-6801
1461-7129
DOI:10.1177/0959680109339406