A knowledge‐based approach to manage configurable business processes

Summary This paper stresses out the struggle of organizations when managing multiple variants of the same business process. Each variant constitutes a response to structural and/or functional needs that overtime become unsustainable due to the multiplicity and complexity of these needs. To mitigate...

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Bibliographic Details
Published in:Concurrency and computation 2020-08, Vol.32 (15), p.22-n/a
Main Authors: Benallal, Wehbi, Barhamgi, Mahmoud, Benslimane, Djamal, Maamar, Zakaria, Faci, Noura, Bellaaj, Ameni
Format: Article
Language:English
Subjects:
business process
Business process management
Computer Science
configurable process structure tree
configuration
fragmentation
knowledge base
Knowledge bases (artificial intelligence)
Knowledge management
variability
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Summary:Summary This paper stresses out the struggle of organizations when managing multiple variants of the same business process. Each variant constitutes a response to structural and/or functional needs that overtime become unsustainable due to the multiplicity and complexity of these needs. To mitigate this struggle, a knowledge‐based approach for capturing these versions into a single configurable business process and splitting this process into fragments is discussed in the paper. The approach builds a configuration knowledge base to track the business process variability (ie, particularities of each business process variant). Variants are represented as a new configurable process structure tree resulting from fragmenting a business process. Implementation of the approach is, also, reported in this paper.
ISSN:1532-0626
1532-0634
DOI:10.1002/cpe.4920