Determinants of Smart Digital Infrastructure Diffusion for Urban Public Services

Government of India’s ‘Digital India’ initiative intends to build robust digital ecosystem that fosters innovation & entrepreneurship enabling better citizen service & citizen empowerment. Digitization in India involves geo-demographic & socio-economic dependency, choice of smart technol...

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Bibliographic Details
Published in:Journal of global information management 2021-11, Vol.29 (6), p.1-27
Main Authors: Srivastava, Praveen Ranjan, Choudhuri, Bhaskar, Gupta, Shivam, Kumar, Ajay, Bag, Surajit
Format: Article
Language:English
Subjects:
Business administration
Digitization
Economics and Finance
Entrepreneurship
Government business enterprises
Green technology
Humanities and Social Sciences
Information literacy
Infrastructure (Economics)
Innovations
Social service
Technology and civilization
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Summary:Government of India’s ‘Digital India’ initiative intends to build robust digital ecosystem that fosters innovation & entrepreneurship enabling better citizen service & citizen empowerment. Digitization in India involves geo-demographic & socio-economic dependency, choice of smart technologies undergoing rapid innovation, strategic roll-out planning & flawless implementation as prerequisite of technology diffusion & benefit realization. This study identifies technical & non-technical determinants of smart digital framework roll out that can accelerate digital diffusion in urban public services in India. This study follows inductive exploratory method, combining grounded theory & text mining for primary data analysis. Study reveals digitization is an ecosystem of private & public enterprises and citizen participation, identifies integrated use analytics & IoT can enable connected smart city, whereas technology cost, digital literacy & sustainable innovation as non-technological determinant towards resilient urban digital infrastructure in India.
ISSN:1062-7375
1533-7995
DOI:10.4018/JGIM.295976