Explaining the Role of User Participation in Information System Use

Even though user participation in information system development has long been considered to be a critical factor in achieving system success, research has failed to clearly demonstrate its benefits. This paper proposes user involvement as an intervening variable between user participation and syste...

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Bibliographic Details
Published in:Management science 1994-04, Vol.40 (4), p.440-465
Main Authors: Hartwick, Jon, Barki, Henri
Format: Article
Language:English
Subjects:
Attitude formation
Biological and medical sciences
Desire
End users
Ergonomics. Human factors
Fundamental and applied biological sciences. Psychology
Goodness of fit
implementation
Implementations
Information storage and retrieval systems
Information systems
Modeling
Normativity
Occupational psychology
Parametric models
Psychological attitudes
Psychology. Psychoanalysis. Psychiatry
Psychology. Psychophysiology
Questionnaires
Statistical analysis
Studies
Systems development
user involvement
user participation
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Summary:Even though user participation in information system development has long been considered to be a critical factor in achieving system success, research has failed to clearly demonstrate its benefits. This paper proposes user involvement as an intervening variable between user participation and system use. Embedding the constructs of participation and involvement into the theoretical framework of Fishbein and Ajzen, a model is developed and tested in a field study of information system projects. Several key findings emerge from the study. User participation and user involvement represent two distinct constructs, with participation leading to involvement, and involvement mediating the relationship between participation and system use. The critical dimension of user participation is overall responsibility. The role of user participation and involvement is different, depending upon whether system use is mandatory or voluntary.
ISSN:0025-1909
1526-5501
DOI:10.1287/mnsc.40.4.440