Happy Birthday to You

Rosa, a wealthy young woman, planned an elaborate celebration for her twenty-first birthday. She planned a weekend of activities for her friends in Barcelona, rented a beautiful house next to the beach, booked an expensive restaurant dinner, and for the end of the night made a reservation and paid a...

Full description

Saved in:
Bibliographic Details
Published in:International Journal of Business and Economics 2017-09, Vol.16 (2), p.151-157
Main Authors: Maria Gracia Accini Moran, Pedro Mir Bernal
Format: Article
Language:Chinese
Subjects:
birthday party
customer care
high expectations
training
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Rosa, a wealthy young woman, planned an elaborate celebration for her twenty-first birthday. She planned a weekend of activities for her friends in Barcelona, rented a beautiful house next to the beach, booked an expensive restaurant dinner, and for the end of the night made a reservation and paid a deposit for a private party at the most upscale bar in Barcelona. Everything went smoothly until a bouncer at the bar ruined her night.
ISSN:1607-0704