Putting Robots in Context: Challenging the Influence of Voice and Empathic Behaviour on Trust

Trust is essential for social interactions, including those between humans and social artificial agents, such as robots. Several robot-related factors can contribute to the formation of trust. However, previous work has often treated trust as an absolute concept, whereas it is highly context-depende...

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Bibliographic Details
Main Authors: Romeo, Marta, Torre, Ilaria, Maguer, Sebastien Le, Cangelosi, Angelo, Leite, Iolanda
Format: Conference Proceeding
Language:English
Subjects:
Collaboration
Robots
Task analysis
Online Access:Request full text
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Summary:Trust is essential for social interactions, including those between humans and social artificial agents, such as robots. Several robot-related factors can contribute to the formation of trust. However, previous work has often treated trust as an absolute concept, whereas it is highly context-dependent, and it is possible that some robot-related features will influence trust in some contexts, but not in others. In this paper, we present the results of two video-based online studies aimed at investigating the role of robot voice and empathic behaviour on trust formation in a general context as well as in a task-specific context. We found that voice influences trust in the specific context, with no effect of voice or empathic behaviour in the general context. Thus, context mediated whether robot-related features play a role in people's trust formation towards robots.
ISSN:1944-9445
1944-9437
DOI:10.1109/RO-MAN57019.2023.10309631