The Automated Future: How AI and Automation Are Revolutionizing Online Services

Artificial intelligence (AI) and automation are rapidly transforming the landscape of online services. From intelligent chatbots to hyper-personalized recommendations, AI-driven technologies are enabling online providers to deliver more customized, streamlined, and human-like digital experiences. Th...

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Bibliographic Details
Main Authors: Desmal, Abdulla Jaafar, Alsaeed, Mohamed, Hamid, Suraya, Zulait, Ali Hussain
Format: Conference Proceeding
Language:English
Subjects:
Artificial intelligence
Automation
Chatbots
Conversational AI
Ethics
Industries
Intelligent automation
Machine learning
Natural language processing (NLP)
Prediction algorithms
Scalability
Shape
Supply chains
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Summary:Artificial intelligence (AI) and automation are rapidly transforming the landscape of online services. From intelligent chatbots to hyper-personalized recommendations, AI-driven technologies are enabling online providers to deliver more customized, streamlined, and human-like digital experiences. This paper examines the growing role and impacts of AI and automation across a range of online industries, products, and interactions. It analyzes key applications like natural language processing, computer vision, predictive analytics, and robotic process automation that are automating everything from customer service to supply chain logistics. The benefits of these technologies, including 24/7 availability, scalability, and cost savings, are discussed along with challenges around data privacy, transparency, and workforce impacts. The paper underscores how AI and automation will shape the future of how companies engage and serve digital consumers. As online providers continue to collect more data and refine predictive algorithms, they edge closer to delivering truly individualized services tailored to customers' ever-evolving preferences and needs. However, realizing the promise of AI will require addressing critical issues around bias, ethics, and accountability. This paper provides a comprehensive look at the current landscape and future trajectory of AI and automation in online services.
ISSN:2769-4518
DOI:10.1109/ICETAS59148.2023.10346472