Analyzing User Experience in SEVA Application: A User Experience Questionnaire Study

The purpose of this research is to analyze the user experience satisfaction of customers using SEVA application. In this research using a User Experience Questionnaire, a survey was carried out by distributing an online questionnaire via Google form to respondents. Based on the evaluation from 101 r...

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Bibliographic Details
Main Authors: Panjaitan, Wendi Maruli, Hansen, Ray, Pawawoi, Rizqullah Andi, Murad, Dina Fitria
Format: Conference Proceeding
Language:English
Subjects:
Astra
Automobiles
Automotive
Benchmark testing
Internet
Mobile Application
SEVA
Surveys
UEQ
User experience
Online Access:Request full text
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Summary:The purpose of this research is to analyze the user experience satisfaction of customers using SEVA application. In this research using a User Experience Questionnaire, a survey was carried out by distributing an online questionnaire via Google form to respondents. Based on the evaluation from 101 respondents results, it was found that the evaluation value of the attractiveness aspect is 1,678 (good), the Aspect of Clarity is 1,814 of evaluation value (good), the Aspect of Efficiency has an evaluation value of 1,651 (good), the Aspect of accuracy gets 1,483 for evaluation value (good), Stimulation gets an evaluation value of 1,267 (above average) and Novelty gets an evaluation value of 1,012 (above average) so that improvement is needed in stimulation and novelty. Improvements to the stimulation and novelty aspect can be made by updating the application regularly so that the application does not seem monotonous, updates can be in the form of updating the appearance or features in the application, then based on the results, customers expect that SEVA can add a car scan feature.
ISSN:2767-7826
DOI:10.1109/ICCED60214.2023.10425172