Investigating Critical Success Factors for Effective Management of IT Projects

For information technology (IT) projects to be successful, it is imperative to identify the critical success factors (CSFs) that are essential to the IT project management process. This study aims to illuminate these CSFs by incorporating insights from professionals involved in the management of IT...

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Bibliographic Details
Published in:IEEE access 2024, Vol.12, p.166717-166729
Main Authors: Siddique, Ansar, Noorulhasan Naveed, Quadri, Kraiem, Naoufel, Aref Abdul Rasheed, Mohammed
Format: Article
Language:English
Subjects:
AHP
Analytic hierarchy process
Bibliographies
Companies
CSFs
fuzzy AHP
Fuzzy systems
Industries
IT project management
Object recognition
Project management
Resource management
Software development management
Stakeholders
success
Surveys
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Summary:For information technology (IT) projects to be successful, it is imperative to identify the critical success factors (CSFs) that are essential to the IT project management process. This study aims to illuminate these CSFs by incorporating insights from professionals involved in the management of IT projects. The major contribution of this study lies in classifying these factors into different categories and quantifying their impact while taking IT project management experts' viewpoints into account. To accomplish this, a thorough assessment of the literature was carried out, which resulted in the identification of 20 success factors that fall into five categories: project team capability, top management support, project quality, project management, and organizational process assets (OPAs). A survey covering these variables was then sent to professionals in the IT industry, and responses were obtained from five experts. The collected data was analyzed using the fuzzy analytic hierarchy process (FAHP) method, which mitigates imprecision and avoids bias in the data. The most important factor was determined to be project team capability, whereas organizational process assets were deemed to be the least significant factor. It is anticipated that the insight garnered from this study will help IT project management professionals in supporting, evaluating, and improving project success.
ISSN:2169-3536
2169-3536
DOI:10.1109/ACCESS.2024.3494613