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Speech interface: an enhancer to the acceptance of m-commerce applications

Speech interfaces have become increasingly popular to support mobile commerce. While interface frameworks and dialogue management have been well studied, there is a lack of analytical research on the acceptance of speech-enabled m-commerce services. In this paper, we propose a framework to explain t...

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Bibliographic Details
Main Authors: Fan, Y., Saliba, A., Kendall, E.A., Newmarch, J.
Format: Conference Proceeding
Language:English
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Summary:Speech interfaces have become increasingly popular to support mobile commerce. While interface frameworks and dialogue management have been well studied, there is a lack of analytical research on the acceptance of speech-enabled m-commerce services. In this paper, we propose a framework to explain the acceptance of m-commerce from the consumers' perspective. The framework incorporates value propositions of m-service into a service acceptance model derived from a meta-analysis. The significance of a speech interface to m-commerce is evaluated and confirmed in line with the proposed framework. Strategies for developing speech-enabled applications are also suggested.
ISSN:1935-4908
2576-9413
DOI:10.1109/ICMB.2005.97